Policies
Please be Respectful! Contact us if you have an questions or concerns
REFUNDS
All services and products purchased from Groove Studios are non-refundable unless otherwise noted.
INJURY OR DAMAGE
Prior to your first class, through our booking website, you will be asked to sign a liability waiver and agreement. By signing this waiver, you acknowledge that you will use all equipment and perform all movements as instructed by our qualified instructors. While our instructors will guide you through each class with safety in mind, you understand that failure to follow instructions or misuse of equipment may result in injury or damage. You release and hold harmless the facility, its instructors, and staff from any and all liability for injuries, damages, or losses that may occur as a result of your participation in the class. You are fully responsible for your actions and any potential consequences.
MUTUAL RESPECT
Groove Studios has a zero-tolerance policy for bullying, discriminatory language, or inappropriate behavior. We expect mutual respect between you, your classmates, and your instructors at all times. Any form of bullying, discrimination, or unwanted behavior is not acceptable. If you have an issue or concern, please address it with the instructor or owner in a respectful and professional manner. All conversations and interactions should remain appropriate for a public space.
LATE CANCEL/NO SHOW POLICY
If you need to cancel a class, please do so at least 8 hours in advance. Cancellations made less than 8 hours before the class start time will result in the loss of credit for that class. To be fair to those on the waitlist, no-shows for waitlisted classes will be subjected to incur a $20 charge late cancels for waitlisted classes will be subjected to $10.
CLASS CANCELLATION
Weekend Classes: If no one is registered by 8:00 PM the evening before, the class may be canceled.
Weekday Classes: If no one is registered by 12:00 PM on the day of class, the class may be canceled.
LATE ARRIVAL POLICY
Our 5-minute late policy is strictly enforced. If you arrive more than 5 minutes after the start time, you will not be allowed entry into class. Please ensure you arrive on time to avoid disruption. If you arrive late, you assume responsibility for any missed warm-up exercises and content. No refunds or make-up classes will be provided if you are not let in to a class due to lateness. Please arrive on time.
WAITLIST POLICY
If a class is full and you are on the waitlist, keep an eye on your email and the app, as the system will automatically add you to the class if a spot opens up. By joining the waitlist, you are committing to attending and paying for the class if you are added. Failure to show up after being added from the waitlist will result in no-show penalties.
FILMING AND SOCIAL MEDIA POLICY
To respect the privacy of our clients, filming and posting content that includes others without their express permission is prohibited. If anyone is visible in the background and has not given consent, it is a violation of their privacy and Groove Studios' policy. If you are found to have violated this policy, you will be asked to delete the content. Please respect this policy, even on private accounts. If necessary, blur out the faces of others in your content.
NO TEACHING POLICY
In both classes and Open Pole, if you are not the instructor, please refrain from teaching other students or friends.
Also Open Pole is designed for practicing skills you already know. If you frequently teaching others or are continuously asking to be taught during Open Pole, you may be subject to a ban from future Open Pole sessions.